Returns and/or refunds are not available, unless the error was our mistake. Please note that all products are handmade and each piece is unique, meaning that should you need a replacement, exchange for the same exact item is NOT possible. For international shipments, Poglia is not responsible for payment of duties or import taxes, which are occasionally required on the receiving end.

When you order and purchase any merchandise from Poglia, you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned in your state, county, and/or city of residence.

By offering merchandise for sale, Poglia does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. Check your local laws before purchasing a knife.

SHIPPING
*For clients that choose the FREE DOMESTIC SHIPPING or FLAT RATE INTERNATIONAL options, order processing takes between 3 and 7 business days.
**For clients that choose USPS Priority Shipping option, order processing is expedited (1-3 days, but often faster).

Once an order has been processed, the item(s) will be shipped via the chosen shipping option ASAP. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.

INTERNATIONAL SHIPPING
We ship internationally.  Poglia is not responsible for customs fees or taxes incurred from importing goods - these are payable by recipient upon delivery. We ship the items listed at full retail value.

RETURNS
Web returns may be eligible for exchange or store credit, but will be handled on a case-by-case basis due to the nature of our product. If circumstances due warrant a return, we must be notified in advance, via email. No international exchanges, unless agreed upon in advance.

The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. If appropriate, refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check. Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund). Some luxury goods, special orders, custom pieces, fragrances and any item that may have been used on food are final sale and are NOT eligible for return.

LOST OR DELAYED SHIPMENTS
Poglia uses third party couriers USPS (or in some cases, DHL InExpress) to deliver orders. If a parcel is lost or delayed while in the hands of the courier or International customs, there is little Poglia can do until the couriers standard recovery process is complete. Due to the nature of Poglia’s handmade items, in the case of a lost or delayed item Poglia will not ship replacement goods until the original item has been located, or the inquiry has been closed by the courier.

For custom items, additional insurance is available at an added cost.
Any further questions can be directed to hello@poglia.co