Terms and Conditions 

 

Returns and/or refunds are not available, unless the error was our mistake. Please note that all products are handmade and each piece is unique, meaning that should you need a replacement, exchange for the same exact item is NOT possible. For international shipments, Poglia is not responsible for payment of duties or import taxes, which are occasionally required on the receiving end.

When you order and purchase any merchandise from Poglia, you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned in your state, county, and/or city of residence.

By offering merchandise for sale, Poglia does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. Check your local laws before purchasing a knife.

SHIPPING
*For clients that choose the FREE DOMESTIC SHIPPING or FLAT RATE INTERNATIONAL options, order processing takes between 3 and 7 business days.
**For clients that choose USPS Priority Shipping option, order processing is expedited (1-3 days, but often faster).

Once an order has been processed, the item(s) will be shipped via the chosen shipping option ASAP. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.

INTERNATIONAL SHIPPING
We ship internationally.  Poglia is not responsible for customs fees or taxes incurred from importing goods - these are payable by recipient upon delivery. We ship the items listed at full retail value.

RETURNS
Web returns may be eligible for exchange, store credit or refund within 10 days of delivery, but will be handled on a case-by-case basis due to the nature of our product. If circumstances due warrant a return, we must be notified in advance, via email. No international exchanges, unless agreed upon in advance.

The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. If appropriate, refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check. Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund). Some luxury goods, special orders, custom pieces, fragrances and any item that may have been used on food are final sale and are NOT eligible for return.

Any further questions can be directed to hello@poglia.co


 
 

規約と条件

 

弊社では、こちら側の明らかな間違いであった場合を除き、返品・交換には応じかねますのでご了承ください。Pogliaの商品はひとつひとつ手作りで作られており、唯一無二の商品となっております。したがって、全く同じ商品を手に入れたいとの理由による返品、交換はできません。また、国外へ発送の際、関税やそれに伴う諸費用に関してましては、お客様のご負担とさせていただきます。

お客様が商品をご購入にあたり、弊社ではその商品がお客様の御住まいの国や地域で合法的に購入・所持ができる、またはそれができる年齢に達していることを前提として販売させていただいております。

Pogliaが商品の注文を受けるにあたり、その商品がお客様の地域や国で合法的に購入・所持、または保持できるお客様を弊社からお知らせ、注意を呼びかけることは一切ございません。特にナイフに関しましては、その地域の法律をよく調べた上でご購入ください。